Amazon Returns Will Soon Be Accepted at All Kohl’s Stores
Starting in July, you can return unwanted Amazon purchases to Kohl’s for no extra cost.
Kohl’s, the department store chain anchoring many of your favorite malls, has been undergoing more than a few changes recently. Last spring they announced that they would begin sharing space with grocery stores such as Aldi, and earlier this year they began partnering with Weight Watchers to add health studios to some locations.
But the most recent change is one that could have the biggest impact for how you shop: Starting this July, you'll be able to take any Amazon purchase you want to return directly a Kohl's instead of mailing it back. The two companies initially forged a partnership in 2017 and rolled out pilots in 100 stores throughout Los Angeles, Chicago, and Milwaukee. Since the test program was so successful, they’re rolling it out across all 1,158 locations.
According to a media release, “Kohl’s will accept eligible Amazon items, without a box or label, and return them for customers for free, providing additional service and convenience to Amazon customers.”
But why would Kohl’s would want to partner with Amazon? Like most other department stores, they want more people coming into their stores to take a look around and (hopefully) picking up a few items while they’re there. Michelle Gass, Kohl’s chief executive officer, said, “This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
We’re curious to see how this one with Amazon turns out, and we’ll definitely be taking advantage of free returns this summer!